- 1Do we have an after sales service department?
Prides itself with providing the highest level of customer service. Our sales department is here at all times to answer any questions and service our clients and importers.
- 2What if we order small quantity for your items,will you accept it?
We understand that it is not easy for you to order big quantity for a new item, so in the beginning we could accept small quantity, to help you open your market step by step.
- 3What is standard product packaging?
Our standard production is glossy or matt color plain boxes or neutral packing. very simple and clean with product labels on outside of box for easy reference.
- 4What is the price for sending samples?
Price varies according to product. Sample and shipping costs are absorbed by our client/importers. As our business relationship grows sample provisions can be adjusted.
- 5How about the quality warranty?
All Products have over 5 years limited warranty. the warranty covers products installated properly with normal usage. the original faulty product must be sent back to our factory; this helps our QC department inspect the product, document the needed changes, and help us to learn and improve.